Email Instructions

With the advent of outrageous volumes of unwanted email these days, it's unfortunate that legitimate email publications are not being seen by some of the readers who enjoy those publications. There is much fear today that the email publishing / marketing industry is in serious trouble, due to mistakes in filtering when legitimate email is erroneously tagged as unwanted email.

From time to time, some legitimate email publications are mistaken as unwanted; if you're looking for prior missed emails, check your Junk mail folders. For future messages,configure your email.

If you currently use an anti-spam program or service, we ask that you take just a minute or two to add our publication to your "safe" or permitted email sender list. This usually involves simply adding our sending address (From:) to your whitelist, safelist, or list of privileged senders. This is commonly known as whitelisting a publication.

Please refer to the following whitelisting instructions you can use to whitelist Sports Logic Team Manager, depending on the filtering solution you use. In addition to the instructions below, more can be found here.

Instructions by Email Service Providers
AOL
Hotmail
Yahoo! Mail
Earthlink
Other
Anti-Spam Software

AOL

Go to keyword: Mail Controls. Select the screen id we're sending your Sports Logic Team Manager mail to. Click Customize Mail Controls For This Screen id.

• Click the “Spam Controls” link on the lower right side of your inbox screen
• When the “Mail & Spam Controls” box appears, click the “Custom sender list” link
• Choose the “allow email from …” option
• Add the domain or email address you would like to receive mail from, and hit “Add”
• Then hit “Save” Email from that domain will now be delivered straight to your Inbox.

If using AOL 9.0, sometimes simply replying to an email that you want to receive appropriately will also work to ensure you receive it right the next time.

Open your latest Sports Logic Team Manager e-mail. Click the Add Address button (on the right) to add to your "People I Know" list.

Alternatively, you can just send an e-mail to: support@sportslogictech.com, and that will add us to your "People I Know" list or Address Book automatically.

Hotmail

Click the Options link, on the Mail menu tabs, then Junk E-Mail Protection and then Safe List. Type: support@sportslogictech.com in your Safe List. Also, if you see a message that should not be in your Junk Mail folder, click 'This is not Junk Mail' to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

Yahoo! Mail

Open your Yahoo! mailbox. Click Mail Options. Click Filters. Click Add Filter. In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter the address: support@sportslogictech.com At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu. Click the Add Filter button again.

If Sports Logic Team Manager has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

• Check "Suspect Email" folder
• Add sending domain to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automaticaly send to your Suspect Email folder if the domain is not in your address book.  q

Suspect Email Folder

• While in the "Suspect Email" folder, if you see a message you want to receive, select the "Move to Inbox and Add Contact" option from the pull down menu
• This will add the domain to your Address Book for future email delivery assurance

Address Book Inclusion

• Go to your Address Book tab in Mail view
• Click the "Add" button to insert a new contact
• Fill in the email address of the sender

Other Providers

If Sports Logic Team Manager is being filtered, try adding support@sportslogictech.com to your Address Book or Contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mail from support@sportslogictech.com.

Domain: If they need to know the domain we're mailing from, tell them: sportslogictech.com
CleanMyMailbox:

If Sports Logic Team Manager is filtered, from the spambox, click on the white "W" icon on the left column of the mailing. When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:

* Click on the White List button. Add: support@sportslogictech.com to the bottom of your existing list. Click the Submit List button.

Spam Filters

Cloudmark SpamNet: Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook. Click Advanced. Go to the Whitelist tab. Click the Add button. Type: support@sportslogictech.com Click OK. Click OK. Click Yes. Click OK.

Mailblocks:

Click the Addresses tab. Click New. Type: support@sportslogictech.com Make sure 'Accept Mail From This Address' is selected under Receiving Options. Uncheck 'Display in People Picker' under Other options. Click Submit. Click OK.

MailShield:

Click Friends from the toolbar. Click Add. Type: support@sportslogictech.com Click OK.

MailWasher:

Click Tools, then Blacklist & Friends. Click Add... on the right, the Friends list side. Make sure Plain email address is selected. Type: support@sportslogictech.com Click OK. Click OK.

McAfee Spamkiller:

Click Friends from the sidebar. Click Add. Type: support@sportslogictech.com Click OK.

oddpost:

Check your 'Probably Spam' folder. If you see that Sports Logic Team Manager was incorrectly filtered out, select it, and click the 'Move to Inbox and Mark as Not Spam' button.

SpamAssassin:

Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server:

whitelist_from support@sportslogictech.com

Save the user_prefs file or move the updated copy to your .spamassassin subdirectory. If you have no user_prefs file in this subdirectory, create one: http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html http://www.cleanmymailbox.com/sa

SpamButcher:

Click the Configure button. Go to the Known Senders tab. Click Add under 'Known Good Senders and Recipients'. Type: support@sportslogictech.com Click OK. Click OK.

Spameater Pro:

Click Filters from the sidebar. Click the Approved Senders tab. Click Add Filter. Type: support@sportslogictech.com under Address. Choose 'Full Email Address' under Address Type. Select Email Domain. Click OK.

Spam Inspector:

Select Spam Inspector, then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu. Make sure Email is selected under 'Add a New Friend'. Type: support@sportslogictech.com Click the >> button. Click Close.

Spam Interceptor:

Follow the Trusted link under > Authentication Lists. Enter the email address: support@sportslogictech.com Click Add.

SpamPal:

Click on the SpamPal system tray icon with the right mouse button. Click 'Add to Whitelist' from the menu. Type: support@sportslogictech.com Click Add.

Spam Sleuth:

Select File, then Configure. Go to the Friends category. Make sure Active is checked. Type: support@sportslogictech.com on a line by itself in the entry field. Click OK.